CCartBack

Setup guide

Recover removed cart items on-site, enable storefront chat, and keep customer messages organized.

1Install and open CartBack

Install CartBack from Shopify and open it from Shopify Admin → Apps → CartBack. Approve the requested permissions so the app can access the store data required by enabled features.

2Enable on-site cart recovery

Open Automations, enable On-site cart recovery, choose Compact or Centered, and customize its transparency, message and action. Save the settings.

To test it, add a product with a product image to the storefront cart and remove it with the remove or trash control. The popup shows the removed product image and can restore that same item.

3Enable the storefront features

In Online Store → Themes, open the theme editor, enable the CartBack app embed, and save the theme. This activates the recovery popup and chat widget on the storefront.

4Configure the chat button

Open Chat button, choose the language, size, position, opening message, badge and animation, then select Save button settings. Visit the storefront to test the floating button and live chat.

5Review customer messages

Open Customer, select Import customers, then Refresh. Use the plus button beside a customer to open the full conversation and Mark all read to clear unread indicators.

6Use the home assistant

Ask a CartBack setup question from Home, such as “How do I enable cart recovery?” Links in the answer take you directly to the relevant section.